Account Security & 2FA
I lost my 2FA device, how can I log in?
Asked by Sunita Yadav
September 11, 2025
I have 2FA enabled on my account, but I lost my phone. I have my backup codes somewhere but can't find them. How can I get access to my account?
1 Answer(s)
Community Support 
Sep 11, 2025 at 09:45 AM
Hello Sunita. If you've lost both your device and backup codes, you will need to go through our manual account recovery process to verify your identity. Please create a support ticket from our main website, and our security team will contact you with the required steps. This process is in place to protect your account from unauthorized access.
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